Refund policy

Last Updated: October 11, 2026

At LuvexShop, customer satisfaction is our priority. We want you to have a smooth and enjoyable shopping experience. If you are not satisfied with your purchase or experience an issue with your order, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order, subject to the conditions of this policy and applicable consumer protection laws.

To be eligible for a return:

The item must be unused and in its original condition.
The item must include its original packaging and accessories, where applicable.
Proof of purchase or your order number must be provided.

Certain products may be excluded from returns for hygiene, safety, or other legal reasons, unless the item is defective or applicable law provides otherwise.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support.luvex@gmail.com with your order number and a description of the issue. Photos or videos may be requested to help us assess your claim.

We will review your request and provide an appropriate solution, which may include a replacement, return, or refund.

3. How to Request a Return

To request a return, email support.luvex@gmail.com and include:

Your order number.
The reason for your return.
Photos or videos, if relevant.

Please contact us and wait for return instructions before shipping an item back.

4. Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated by LuvexShop or required by applicable law.

If the item is defective, damaged, or incorrect, please contact us before returning it so we can explain the next steps.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. We aim to process refunds within 10 business days of approval. Additional time may be required for your bank or payment provider to post the funds.

Original shipping charges, customs duties, and taxes may not be refundable unless required by law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support.luvex@gmail.com. Orders that have already been processed or shipped may not be eligible for cancellation.

Any cancellation rights provided by applicable law remain unaffected.