Politique d’expédition

Last Updated: October 11, 2026

At LuvexShop, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional periods, or periods of high order volume.

You will receive a confirmation email after placing your order.

2. Shipping Times

Estimated delivery times depend on your location, the product ordered, and the shipping method selected.

As a general estimate:

United States, United Kingdom, and Canada: 7–15 business days.
Other international destinations: 10–20 business days.

These are estimates, not guarantees. Delivery may take longer due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.

3. Shipping Costs

We offer free shipping on eligible orders where indicated on our website.

If shipping charges apply, the available options and total shipping cost will be displayed at checkout before you complete your purchase.

4. Order Tracking

When tracking information becomes available, we will send you a shipping confirmation email containing your tracking number or tracking link.

Please allow a few business days for tracking information to update after the order has been shipped.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at support.luvex@gmail.com. We cannot guarantee that changes can be made after an order has been processed or shipped.

6. Delayed or Missing Orders

Although we work with shipping partners to deliver orders as efficiently as possible, delays may occur due to customs, weather, carrier operations, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us at support.luvex@gmail.com with your order number so we can assist you.

7. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any such charges.

8. Split Shipments

If your order contains multiple products, they may be shipped separately depending on product availability, warehouse location, or our fulfillment partners.

You may receive separate tracking numbers for different shipments.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, contact us at support.luvex@gmail.com with your order number and any relevant photos or tracking information.

We will review the situation and work with our shipping partners to help resolve the issue.